Service design project for Kiipeilyareena Kalasatama, a bouldering gym in REDI Mall (Helsinki).
Research included in-depth interviews with customers and staff, surveys, personas, customer journey maps, affinity diagrams, and gym trials. Designer for all material and contributed to service design elements.
Research included in-depth interviews with customers and staff, surveys, personas, customer journey maps, affinity diagrams, and gym trials. Designer for all material and contributed to service design elements.
Filed under:
UX/UI
UX/UI
